Randy Cook, SCSA, MCSE (804)677.2344 * randy@rcook.com * 804 E Georgiana Ct, Apt E, Richmond, VA 23236 Work History July,2006 to Present: Circuit City, INC. - Team Leader SUN/Linux Group Managed team providing hardware/software support for Circuit City Direct Online Sales servers, instore cash register systems and corporate Sun and Linux servers. ACCOMPLISHMENTS: Hired, trained and managed support team of Circuit City Associates and contractors responsible for building new servers used during Christmas sales season. Despite the largest traffic spikes in company history, the website experienced no downtime and resulting sales set new company records. Managed team responsible for designing, testing and installing improved version of Linux-based, point-of-sale systems for retail stores. April, 2003 to July, 2006: BayMountain, INC. - Lead Engineer Providing 24/7 oncall support for a wide variety of operating systems in a managed hosting environment. Providing 3rd Tier level support for UNIX, Linux and Windows server systems and management of technical support team. Responsible for installation, performance tuning, documentation and monitoring. ACCOMPLISHMENTS: • Wrote customized shell scripts to provide secure backups for client's servers to NAS. • Participated in design, buildout and migration of data center to new facility. Managed the migration of client's servers with no unplanned downtime and no loss of data. • Project Manager for all new client installations. Worked with Sales Team to design technical solutions for prospective clients, managed budgets and timelines, worked on all areas of installation into data center and worked directly with clients before and after to insure all goals were met. July, 2002 to April, 2003: MSD, INC - Sr. UNIX SysAdmin Provided 24/7 oncall system and database support for UNIX servers running Oracle 8.1.7 for e-commerce services. Provided performance monitoring and tuning services using sar, Perfman, Big Brother and custom shell scripts. Supported back-up of data using Alexandria and Legato. Supported systems running Solaris, AIX, DEC/Tru64, Redhat Linux, Siemen's Reliant UNIX and Windows NT/2K servers and workstations. Provided support for external RAID devices from Compaq and disk management software such as Logical Storage Manager and Logical Volume Manager. ACCOMPLISHMENTS: • Wrote customized shell scripts used to provide additional monitoring of production servers. These scripts provided pager alerts when conditions needed attention resulting in faster response to problems and improved services to clients. • Designed procedures, tested/configured software and provided documentation for monthly capacity planning, performance monitoring and forecasting reports. This provided more accurate planning for upgrades and maintenance of production servers. • Delivered monthly capacity planning and performance monitoring reports in departmental meetings providing recommendations for upgrades, cost analysis and indepth Q&A sessions. April, 1999 to June, 2002: Sapphire Technology - Sr. UNIX SysAdmin Provided 24/7 oncall system, application and network support for Solaris and HP-UX UNIX servers and MVS mainframes in production and development environments. Responsible for application support for Sybase, SAS, Fluent, Ansys, Sendmail, Bind, Apache, Webmin and Oracle. Responsible for disk management using Solstice, Veritas and LVM. Responsible for backups using Veritas Netbackup, Omniback, Legato and Tivoli. Responsible for performance tuning and monitoring using Virtual Adrian, PerfMon, GlancePlus, HP OpenView and my own shell scripts. Trained and supervised network support staff on UNIX systems. Also provided support for AIX RS6000, Tru64 Compaq AlphaServers, Win2k and Linux workstations and servers. Provided all technical support documentation. ACCOMPLISHMENTS: • (PMUSA)Upgraded production and development systems from HP G70 servers to HP 9000 L and N class servers. Responsible for change control, purchasing, installation, testing, documentation and migration of applications into production. These systems ran Oracle, were clustered using MC/ServiceGuard and were mission critical. • (PMUSA) Designed NT/UNIX integration solution using SAMBA and Webmin for network support staff. • (Cisco Systems) Designed, built and supported training facility using Solaris Ultra 20 workstations, Solaris Fire and Netra servers and Cisco 2500 and 3600 series routers. Wrote and conducted 3rd tier level training on Solaris and Cisco products for Cisco internal and client's support staff. April, 1997 to April, 1999: Renaissance Worldwide - Sr UNIX/NT SysAdmin Provided installation and support for Solaris, Linux, NT 4.0 and Exchange E-mail services, Cisco routers, Nokia firewalls and Solaris-based gateways for network with over 500 locations and 15,000 user accounts. Assisted in the hiring of support staff. Wrote and conducted MCSE and Solaris training. ACCOMPLISHMENTS: • (AMF Worldwide) Moved file and print services from NT to Solaris systems, maintaining integration with Windows-based desktops using SAMBA. • (AMF Worldwide) Designed and supported WAN which served 15,000 users in 500 foreign and domestic offices. • (Va Dept. of Transportation) Upgraded e-mail services from Exchange 4.0 to Exchange 5.5. • (AMF Worlwide) Replaced Microsoft Proxy Server with Solaris server running Squid proxy application. • (AMF Worldwide) Redesigned NOC to improve physical security, upgraded UPS, AC and fire suppression systems. October, 1995 to April, 1997: Productivity Point - Educational Coordinator Responsible for writing customized courseware on wide variety of applications and platforms from end-user level to certification exam preparation classes. Assisted in the installation and support of classroom workstations and servers and internal network running on Cisco, NT and HP-UX UNIX. ACCOMPLISHMENTS: • Assisted in migration from Novell to NT and HP-UX based network services. • Wrote end-user manual for Circuit City PC customers. 1993 to 1995: Global Information Resources - Owner Provided advertising agency clients with demographic research and consulting services for hardware/software purchases. Provided support for Solaris, SCO and Windows platforms. ACCOMPLISHMENTS: • Provided clients with weekly report on market trends, news on competition and ways to cut costs of information techology services. • Designed and installed WAN using Solaris X86 servers for file and print services and Windows-based remote sales offices. • Migrated clients from Microsoft DNS and Exchange services to open source Linux-based solution. 1989 to 1993: Edens Broadcasting - Account Manager Responsible for the sales and production of radio commercials. Won Ad Club of Richmond award for commercials produced for local client. 1988 to 1989: Dale Carnegie Corporation - Management Consultant Designed and conducted management and sales training. 1985 to 1988: The Steele Agency - Security Consultant Provided consulting and training services for loss prevention, employee theft and personal protection. 1981 to 1985: United States Marine Corps - Infantry/Scout-Sniper Received 3 meritorious promotions, Good Conduct Medal and Special Commendation from Republic of South Korea. Published Work • "Surviving the High Tech Interview" whitepaper for Nov. 98 issue of Microsoft Certified Professional Magazine. • "Sun Certified System Administrator for Solaris 8 Study Guide" book published by McGraw-Hill, ISBN:0072123699 • "Hack-Proofing Solaris" book published by McGraw-Hill, ISBN:192899444X • "RHCE Red Hat Certified Engineer Study Guide" book published by McGraw-Hill, ISBN:0072121556 • "Optimizing Networks with SnifferPro" book published by McGraw-Hill, ISBN:1-931836-57-4. • "How to be Anti-Social: Preventing Social Engineering Hack Attacks" Whitepaper published by Syngress Media, Feb. '02 • "New Security Features in Solaris 9" Whitepaper published by Syngress Media, June '02. • "Sun Certified System Administrator for Solaris 9 Study Guide" book published by McGraw-Hill, ISBN:007222598x Experience and Certification SCSA - Sun Microsystems Sun Certified System Administrator Passed Solaris System Administrator Exams Parts I and II. MCSE - Microsoft Certified System Engineer and Microsoft Certified Internet Information Specialist - Passed Microsoft Certification Exams on Windows 95, Windows NT Server 4.0 (Server and Enterprise), Networking Essentials, Windows NT Server 3.51, Internet Information Server 3.0 and Index Server 1.1 and TCP/IP for Windows NT 4.0. Experienced Exchange 6.0 administrator. Over 10 years of experience as a System Administrator on a wide variety of operating systems and hardware including Sun Microsystems Solaris, SGI IRIX,IBM AIX, DEC UNIX, Compaq Tru64, Hewlett Packard HP-UX, RedHat Linux and Microsoft NT/Win2K Server. Experienced in the creation of custom UNIX shell, Perl, AWK and SQL scripting, disk management with LVM, Soltice and Veritas and load balancing with F5. Experienced installing and supporting enterprise back-up solutions such as HP Omniback, Veritas Netbackup and Legato, clustering software such as MC/ServiceGuard, Oracle Parallel Server (OPS), Linux Beowulf Clusters and performance and diagnostic tools such as OpenView, GlancePlus, STM, sar, BMC Patrol and Q4. Experienced in the hardware installation and support of UNIX-based server systems such as Sun's Netra and Fire series, HP's HP9000 L and N classes and Compaq's Alphaserver line. Experienced with network routing and firewall products from Cisco, Nokia and Bay Networks. Experienced with network security applications such as CA SnifferPro, Nokia Checkpoint and Linux-based open source applications. Graduate of Microsoft Online Institute courses for Windows 95, Windows NT Workstation 3.51 and 4.0, Windows NT Server 3.51 and 4.0, Networking Essentials, Internet Information Server 3.0 and Index Server 1.1 and TCP/IP for Windows NT 4.0. Graduate of Sun Microsystems Java Tutor Educational Programs for Solaris System Administrator Parts 1 and 2 and Solaris Network Administrator.Graduate of Dale Carnegie Corporation Public Speaking and Sales courses. Attended Meadowbrook High School, Virginia Commonwealth University. Producer and host of Technically News, a syndicated radio news program for information technology professionals.